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FAQ

  • CORPORATE
    • WHAT DOES BIC STAND FOR?

      "BIC" is actually a shortened version of founder Marcel Bich's last name. 

      Click here for a complete history of BIC.

    • WHO IS THAT LITTLE GUY STANDING NEXT TO THE BIC® LOGO?

      That's the "BIC Boy." He was originally drawn as a school boy, with a head in the shape of a ball, holding a pen behind his back.

    • I WOULD LIKE TO SUBMIT A NEW IDEA TO BIC. HOW CAN I DO THIS?

      BIC does not review any idea or concept unless it is protected through an intellectual property title (e.g., patent, utility patent, industrial design) that is either registered or otherwise officially published. If so, you may send your idea or concept with a copy of the official patent publication to BIC for review on a non-confidential basis. The address is below. Please send only publically available information. Information disclosed to BIC will not be treated as confidential by BIC. BIC reserves the right to reply at its sole discretion only to concepts of interest.

      Société BIC
      Legal Department – Invention Submissions
      14, rue Jeanne d'Asnières
      92611 CLICHY Cedex
      France

    • I CANNOT FIND MY FAVORITE BIC® PRODUCT. CAN I BUY DIRECTLY FROM YOU?

      BIC does not sell its portfolio of products directly to consumers. Our products are sold in 4 million retail outlets worldwide, including grocery stores, pharmacies, mass merchandisers and stationery stores.

    • CAN I BUY STOCK IN YOUR COMPANY, OR IS IT PRIVATELY HELD?

      SOCIÉTÉ BIC is publicly traded on the Euronext Paris market. BIC shares are available to individual investors via their stock brokers. The stock is not traded in U.S. dollars, but in EUROS, the European monetary unit. Up-to-the-minute stock quotes are available in EUROS on BIC’s share price page.

    • I AM INTERESTED IN BECOMING A DISTRIBUTOR OF YOUR PRODUCTS. WHAT DO I NEED TO DO?

      Click here to inquire about becoming an international distributor.

  • STATIONERY PRODUCTS
    • WHERE CAN I PURCHASE WRITING INSTRUMENT REFILLS?

      Refills are available at a variety of retail/ stationery supply outlets.

    • DO YOU SELL COMPONENT PARTS FOR YOUR PRODUCTS, SUCH AS THE PEN CAPS OR BARRELS?

      We do not sell product component parts. We only sell the finished products to distributors and retailers.

    • IS THERE A PROPER WAY TO STORE A BIC® PEN?

      It is not necessary to store a BIC® pen with its point facing down. However, we do recommend protecting the point when the pen is not being used. In the case of retractable pens, the point should be retracted when not in use, and pens with caps should also be protected after each use.

    • WHY IS THERE A HOLE IN THE BARREL OF BIC® CRISTAL® PENS?

      The hole on the barrel creates the same level of air pressure inside and outside of the pen, allowing the ink to flow into the point. This is called a “venting system.” Some ballpoint pens may have less visible venting systems, for instance, close to the point of the pen.

    • WHY IS THERE A HOLE IN SOME WRITING INSTRUMENT'S CAP?

      The reason that some BIC® pens have a hole in their cap is to prevent the cap from completely obstructing the airway if accidently inhaled. This is requested by the international safety standards ISO11540, except for in cases where the cap is considered too large to be a choking hazard. 

    • DO YOU SELL LEADS FOR YOUR MECHANICAL PENCILS?

      In some countries, we offer certain mechanical pencils with replacement leads included in the package. You can also visit your local stationery store for generic or BIC lead refills in the size you need.

    • DO YOU SELL ERASERS FOR YOUR MECHANICAL PENCILS?

      In some countries, we offer certain mechanical pencils with replacement erasers included in the package.

    • HOW LONG WILL A BIC® PEN WRITE BEFORE IT RUNS OUT OF INK?

      Each BIC® ballpoint pen produces more than 1.2 miles (2 kilometers) of writing.

    • CAN I STILL FIND THE SILVER BIC® CRISTAL®?

      The Silver BIC® Cristal® was a limited edition pen only manufactured between 1989 and 1992 and is no longer available.

  • LIGHTERS
    • ARE ALL BIC® LIGHTERS CHILD RESISTANT?

      All BIC® lighters meet or exceed ISO 9994 international safety standards. In addition, all BIC® lighters sold in the European Union, North America, Mexico, Australia, New Zealand, Japan and South Korea are child resistant. However, as with any lighter product, keep and store this product away from children. No lighter is child-proof. There is no substitute for proper adult supervision.

    • ARE BIC® LIGHTERS REFILLABLE?

      All BIC® lighters (pocket and multi-purpose) are non-refillable.

    • ARE THERE SPECIFIC RECOMMENDATIONS FOR USING A BIC® LIGHTER?

      We recommend that our consumers refer to the usage instructions available on the lighter or its packaging. For any further questions, please contact us by clicking here.
      Warning: BIC recommends taking extreme caution regarding films and other documents that may be found on the Internet, or elsewhere, about lighters. BIC reminds our consumers that manipulating lighters outside of intended normal use is dangerous.

    • HOW MANY LIGHTS CAN YOU GET FROM A FULL-SIZE BIC® LIGHTER?

      Up to 3,000.

    • WHERE CAN I BUY BIC® LIGHTERS?

      The availability of BIC® lighters varies by country. They are sold in convenience stores and tobacco shops, as well as in supermarkets, drugstores and discount stores.

  • SHAVERS
    • DO I REALLY NEED CREAM OR GEL TO BE WELL SHAVED?

      Yes, they help give you a more comfortable shave. Applying a cream or gel before shaving moistens your skin and softens and lifts hairs for easier shaving.

    • HOW LONG CAN I USE THE SAME SHAVER?

      This varies according to your skin and beard type, but on average, you should be able to use your shaver for about a week. Some people will have to change their shaver every couple of shaves, while others can get up to 15 shaves from one shaver. A denser beard can cause the blades to dull more quickly, while lighter, finer hair has less impact on the blade.

    • WHAT IS THE IDEAL DIRECTION FOR SHAVING?

      You should always shave in the direction of hair growth (not against the grain). Shaving in the opposite direction may inflame and irritate your skin. Remember to shave carefully with short, controlled strokes in hard-to-reach areas.

    • HOW CAN I PREVENT MY SKIN FROM FEELING DRY AFTER SHAVING?

      Avoid using soap for shaving, as this can dry skin. Apply a shaving cream or gel before shaving to soften skin and lift hairs. After shaving, apply a moisturizing cream to lock in moisture.

    • I HAVE SOME SENSITIVE SPOTS ON MY FACE. HOW CAN I AVOID THEM WHILE SHAVING, WHEN THE SHAVING CREAM COVERS THEM UP?

      Consider using a “transparent or translucent” shaving gel that is available in some countries.

  • INK OR CORRECTIONS STAIN REMOVAL
    • WHAT TIPS DO YOU HAVE FOR REMOVING BALLPOINT PEN INK? ROLLER, GEL OR HIGHLIGHTER INK? DRY ERASE INK?

      Important: A word of caution before trying any of the ink removal methods suggested below: some surfaces and fabrics may be permanently damaged by the use of hair spray, rubbing alcohol or all-purpose cleaners. If in doubt, test on a "hidden" area first. There is no guarantee that these removal methods will be effective.

      Writing instrument ink is designed to write on paper or other writing surfaces. It contains certain ingredients that could stain certain types of materials and fabrics. Although we cannot guarantee or be responsible for any stain removal method, we would suggest you try the following methods:

      For Ballpoint ink we recommend an alcohol-based hair spray. The alcohol content in the hair spray will break up the ink. If the ink is on clothing, saturate the item with hair spray. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.

      If the ink is on anything other than clothing, spray the hair spray directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

      Our Roller, Gel and Highlighter inks are water-based and we recommend trying an all-purpose cleaner instead of hair spray.

      If the ink is on clothing, saturate the item with the all-purpose cleaner. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.

      If the ink is on anything other than clothing, spray the all-purpose cleaner directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

      Dry Erase ink is erasable only on dry wipe surfaces, but is permanent on other surfaces. In certain conditions, it may be possible for the ink to be removed by using an alcohol wipe or alcohol on a cloth or paper towel. If the ink is on clothing, pre-wash the item as soon as possible and then launder as usual.

      Permanent Marker ink. Permanent ink is intended to be permanent and cannot be removed. However, in certain conditions, it may be possible for the ink to be removed by using rubbing alcohol. If the ink is on clothing, place an absorbent paper towel or rag under the stain. Then gently dab the stain with rubbing alcohol using another rag or paper towel. Repeat this process until the stain is removed, then launder as usual. If the ink is on anything other than clothing, dab the rubbing alcohol directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

      For All Inks: If these suggested methods do not remove the stain completely, we suggest contacting a professional cleaning company or the manufacturer of the stained item. They may have other suggestions or be able to professionally remove it for you.

    • DO YOU HAVE ANY ADVICE ON HOW I CAN REMOVE TIPP-EX®/WITE-OUT®/BIC® CORRECTION FLUID STAINS OR SPILLS ON CLOTHING, FURNITURE, ETC.?

      Important: Correction products are designed to cover writing instrument ink, pencil, typewriter, fax and photocopy corrections. They contain certain ingredients that could stain certain types of materials and fabrics. Although we cannot guarantee or be responsible for any stain removal method, we can suggest some removal methods.

      A word of caution before trying any of the methods suggested below: mineral spirits can take out color and/or ruin varnish. If in doubt, test on a "hidden" area first. If you decide to try a citrus-based cleaner, please follow the manufacturer's directions on the label carefully and also test on a "hidden" area first. There is no guarantee that these removal methods will be effective.

      After the Tipp-Ex®/Wite-Out®/BIC® correction fluid dries, scratch most of the spill off with your fingernail or the edge of a coin.

      Tipp-Ex®/Wite-Out®/BIC® correction fluids can be removed from your hands with an abrasive soap or a soap containing pumice.

      Tipp-Ex® Aqua/Wite-Out® Water-Base correction fluids are water-based fluids and should come out with soap and water in the washing machine. If you prefer to go to the dry cleaner, tell them it is a water-based paint.

      With the exception of Tipp-Ex® Aqua/Wite-Out® Water-Base correction fluids, all BIC® brand correction formulas are petroleum-based. Mineral spirits or citrus-based cleaners will dissolve these correction fluids. If you have spilled one of these formulas on clothing that is "dry clean only," tell your dry cleaner that it is a solvent-based paint so they can treat the stain accordingly.

      Important: If any of these suggested methods do not remove the stain completely, we suggest contacting a professional cleaning company or the manufacturer of the stained item. They may have other suggestions or be able to professionally remove it for you.

      Please note: Once applied, Tipp-Ex®/Wite-Out®/BIC® correction products cannot be removed from paper documents without permanently damaging the document.