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BIC Satisfaction Statement: If you're not full satisfied with this product, click here to read details of our Performance Policy.

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Performance Policy

If you are not satisfied with the performance of a BIC product, please return it to BIC and we will gladly replace it.

This policy is given by BIC Australia Pty Ltd, Level 4, 574 St Kilda Road, Melbourne, Victoria 3004, telephone In Australia 1800 811 087, email This email address is being protected from spambots. You need JavaScript enabled to view it. and BIC (NZ) Ltd, Level 3, 57 Symonds Street, Grafton, Auckland, New Zealand 1010, telephone in New Zealand 09 300 6150,email This email address is being protected from spambots. You need JavaScript enabled to view it.. To make a claim please return the product in its original packaging together with a copy of your proof of purchase (either receipt or invoice) and your name, address and telephone number to the relevant postal address above. Return claims must be made within 3 months of purchase. You bear the expense of returning the product to us. The policy is given in addition to other rights and remedies available under applicable consumer laws.

IN AUSTRALIA ONLY: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.